East Cheshire NHS Trust, which operates Macclesfield Hospital and other local NHS services, has secured an above average rating for its care of children and young people following a patient experience survey.
The trust has been rated ‘better than expected’ for the experiences of those aged eight to 15 in the latest Children and Young People’s Patient Experience Survey conducted by the Care Quality Commission (CQC) and published in December 2021. Children in this age group were positive in responses across the survey, seeing the trust rated above the national average.
Children and their parents and carers were asked about key aspects of their care, including admission, their ward, hospital staff, facilities, pain management, any operations and procedures and the discharge process, as well as being asked to give an overall evaluation of their care.
East Cheshire NHS Trust secured particularly positive responses with regard to the friendliness of its staff and
Kate Daly-Brown, Director of Nursing and Quality at East Cheshire NHS Trust, said:
“We understand coming to hospital can be a worrying experience for children and young people, as well as their parents and carers. All staff on the Children’s Ward are committed to ensuring that children and young people receive high quality patient experience and care when accessing our services.
“As a Trust, we listen to young patients and their families and always try to make improvements where we can. We are pleased that children and young people have rated East Cheshire strongly in this survey and our teams will continue to ensure the experiences of children and young people attending Macclesfield Hospital are positive.”
The full report and survey results are available in full from the CQC website.